The Roanoke City Sheriff’s Office, along with Securus, provides video visitation services to inmates in general population. This service is provided for visitors who come to the lobby of the Roanoke City Jail and have a scheduled appointment for a visit.
Video visits from the lobby will be 20 minutes long and will be free of charge. Visitors must register with Securus and schedule their visit at least 24 hours in advance. This can be done from a computer with internet access (no smartphone or tablet) or from the jail lobby. Visits will be limited due to the number of terminals on site. Appointments will be scheduled on a first come first served basis. Inmates will be allowed only 2 lobby video visits per week. Additionally, inmates will be responsible for checking the terminal daily for upcoming appointments. Inmates who miss their appointments will not be provided a “make-up” appointment. Inmates are responsible for assuring that they are available for an appointment before their visitor schedules an appointment.
Video visitation hours are as follows:
9-11 a.m. Monday – Sunday (excluding 4th floor)
1-4 p.m. Monday – Sunday
7:30-11 p.m. Monday, Wednesday, Friday
This will not impact normal visitation in any way. Account and billing questions must be directed to Securus at 800-844-6591.